Information
Returns Policy
EU withdrawal rights
For standard, non-personalised goods purchased online by EU consumers, you generally have 14 days after delivery to notify us of withdrawal. Email contact@fashionframe.art with your order reference and an unambiguous statement that you wish to withdraw. You do not need to give a reason.
Returning an item
Send the goods back within 14 days after notifying withdrawal. Contact us for the correct return address; do not send an item to a production partner without instructions. The return address still needs confirmation. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the goods.
Refunds
Refunds are generally due within 14 days after withdrawal notification, using the original payment method. We may withhold reimbursement until we receive the goods or evidence of dispatch, whichever is earlier. The refund includes the original standard delivery cost, but not an extra charge for a more expensive delivery option.
Return postage and faulty goods
Consumers bear direct withdrawal return costs only if informed before purchase; otherwise the seller bears them. If an item is faulty, damaged or not as described, contact us with your order reference and, where possible, photos. Statutory remedies remain available; a production partner's internal claims policy does not remove your consumer rights.
Personalised orders
A withdrawal exception may apply to goods made to your specifications or clearly personalised. A standard artwork produced after you order is not automatically exempt merely because it is printed on demand. Your mandatory rights for faulty goods remain unaffected.